These Terms govern access to InnMedia OS, our websites, software, APIs, AI-enabled features, hosted services and related products. By accessing or using the Services, you agree to these Terms.
Effective: September 11, 2026
Business terms. If you use the Services for an organization, you represent that you have authority to bind that organization. A signed order form, master services agreement, data processing addendum or other written agreement with Innovation Media Services Inc controls to the extent it expressly conflicts with these Terms.
1. Scope and eligibility
“Services” means InnMedia OS and any related websites, applications, dashboards, APIs, integrations, content-generation, research, verification, publishing, analytics, orchestration, hosting, support, beta and professional services made available by Innovation Media Services Inc (“InnMedia”, “we”, “us” or “our”).
You must be legally capable of entering into a binding contract and, if acting for a company or other entity, authorized to act for it. The Services are intended primarily for business and professional use. You may not use the Services where prohibited by applicable law.
2. Accounts and security
You are responsible for all activity under your accounts, credentials, API keys, users and connected systems. You must keep credentials confidential, maintain accurate account information and promptly notify us of suspected unauthorized access. You are responsible for configuring roles, approvals, publishing destinations and integrations appropriately for your organization.
We may rely on instructions and actions performed through authenticated accounts as authorized by you until you notify us otherwise and we have a reasonable opportunity to act.
3. Services, availability and changes
We may add, modify, limit, replace or discontinue features, models, providers, interfaces, limits, workflows and integrations at any time. We may perform maintenance and may change technical architecture, hosting regions or subprocessors. Unless a separate written service-level agreement applies, the Services are provided without a guaranteed uptime, response time, recovery objective or uninterrupted availability.
Beta, preview, experimental, evaluation and free features may be changed or withdrawn at any time and may be subject to additional limitations.
4. Acceptable use
You may not use the Services to violate law, third-party rights or contractual obligations; distribute malware; interfere with systems; bypass security, quotas or access controls; conduct unauthorized surveillance; facilitate fraud, deception, abuse or illegal discrimination; generate or distribute unlawful content; or attempt to reverse engineer, extract, replicate or misuse non-public platform technology except to the extent such restriction is prohibited by law.
You must not upload or process highly sensitive, regulated or restricted data unless your written agreement with us expressly permits it and you have implemented legally required safeguards. You remain responsible for determining whether your intended use is lawful and appropriate.
5. Customer Content
“Customer Content” means data, text, files, instructions, prompts, media, credentials, sources, records and other material submitted to or made available through the Services by or for you. As between you and InnMedia, you retain your rights in Customer Content.
You grant InnMedia and its affiliates, contractors and subprocessors a worldwide, non-exclusive, royalty-free right to host, copy, transmit, transform, index, analyze, display and otherwise process Customer Content only as reasonably necessary to provide, secure, support, maintain and improve the Services, comply with your instructions, enforce these Terms and satisfy legal obligations. This license includes technical processing required to route data through third-party infrastructure and AI providers selected for the Services.
You represent and warrant that you have all rights, notices, consents and lawful bases necessary for Customer Content and our processing of it. You are responsible for Customer Content, publishing decisions and the consequences of making content public.
Aggregated and de-identified data
We may generate and use statistics, telemetry, benchmarks and other information derived from use of the Services that does not reasonably identify you or any individual. We may use such aggregated or de-identified information for security, analytics, research, benchmarking, product development, service improvement and business operations.
6. AI features and outputs
The Services may use automated systems and third-party or proprietary AI models. AI-generated or AI-assisted output may be inaccurate, incomplete, outdated, offensive, non-unique or unsuitable for a particular purpose. Similar or identical output may be generated for other users.
You are responsible for human review before relying on, publishing or acting on output. You must independently verify material facts, rights, citations, claims, regulatory requirements and suitability for your use case. The Services do not provide legal, medical, financial, accounting or other regulated professional advice.
We do not warrant that generated output is copyrightable, registrable, exclusive, non-infringing or free from third-party claims. Your rights in output may depend on applicable law, the underlying inputs, third-party provider terms and the nature of the output.
7. Intellectual property
InnMedia and its licensors own the Services and all related software, architecture, workflows, interfaces, documentation, verification systems, orchestration logic, templates, designs, trade secrets, know-how and other technology, including modifications and derivative works. No rights are granted except the limited right to use the Services under these Terms.
To the extent permitted by law and subject to third-party rights, you may use output generated for you. InnMedia retains ownership of the Services, generic components, reusable techniques, system prompts, tooling and know-how used to create or deliver output.
If you provide feedback, suggestions or ideas, you grant us a perpetual, irrevocable, worldwide, sublicensable, royalty-free right to use them without restriction or compensation.
8. Data, privacy and security
Our Privacy Policy explains how we process personal information. Where InnMedia processes personal data on behalf of an enterprise customer, the customer is generally responsible for its instructions and legal basis, and InnMedia acts as a processor/service provider to the extent required by applicable law. A data processing addendum may be available where appropriate.
We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the Services. No system, transmission or storage method is completely secure, and we do not guarantee absolute security.
9. Fees, credits, taxes and payment
Fees, usage charges, credits, limits, billing periods and payment terms are described at purchase, in the applicable order form or in the product. Unless otherwise stated in writing, fees are non-cancellable and non-refundable to the maximum extent permitted by law, prepaid credits have no cash value, and unused credits may expire according to the applicable plan.
You are responsible for applicable taxes, duties, levies and similar governmental charges other than taxes based on our net income. We may suspend or limit Services for overdue amounts, payment risk, abuse or material breach.
10. Third-party services and integrations
The Services may depend on or interoperate with third-party infrastructure, models, platforms, APIs, data sources, publishing destinations and other services. Those third parties are not under our control. Their availability, terms, policies, outputs and changes may affect the Services. We are not responsible for third-party services except to the extent expressly stated in a written agreement.
You authorize us to exchange information with connected third-party services as necessary to perform actions you request.
11. Suspension and termination
We may suspend, restrict or terminate access immediately if we reasonably believe use presents a security, legal, fraud, abuse, sanctions, payment or reputational risk; violates these Terms; threatens the Services or third parties; or could expose InnMedia to liability. We may also suspend access where required by law or a provider on which the Services depend.
Upon termination, your right to use the Services ends. We may delete or disable access to Customer Content after a reasonable period, subject to contractual commitments, technical backup cycles, legal holds and applicable law. Sections that by their nature should survive termination will survive.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, OUTPUTS, CONTENT, BETA FEATURES AND THIRD-PARTY COMPONENTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” INNMEDIA DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, RELIABILITY AND RESULTS.
We do not warrant that the Services will be uninterrupted, error-free, secure, compatible with every system, or that any content, verification, recommendation, forecast, optimization or output will achieve a specific business, legal, search, AI-discovery, traffic, revenue or performance result.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNMEDIA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CONTENT, OPPORTUNITIES OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY.
To the maximum extent permitted by law, the aggregate liability of InnMedia and the foregoing parties arising out of or relating to the Services or these Terms will not exceed the greater of (a) USD 100 or (b) the fees actually paid by you to InnMedia for the affected Services during the three months immediately preceding the event giving rise to the claim. If a signed agreement contains a different liability framework, that framework controls.
These limitations apply regardless of the theory of liability and to the fullest extent allowed by applicable law. They do not limit liability that cannot lawfully be excluded or limited.
14. Indemnification
To the maximum extent permitted by law, you will defend, indemnify and hold harmless InnMedia and its affiliates, officers, directors, employees and agents from claims, liabilities, losses, damages, judgments, penalties, costs and reasonable legal fees arising from or related to: your Customer Content; your use or misuse of the Services or output; your products, publications or decisions; your violation of law, these Terms or third-party rights; or acts of your users, contractors or connected systems. We may control the defense of any matter subject to indemnification, and you will reasonably cooperate.
15. Governing law, arbitration and class waiver
Except where prohibited by mandatory law or where a signed agreement provides otherwise, these Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.
To the fullest extent permitted by law, disputes arising from or relating to these Terms or the Services will be resolved individually through confidential binding arbitration administered by the American Arbitration Association under its applicable commercial rules, with the seat in Wilmington, Delaware, USA. Either party may seek temporary or injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, security or prevent unauthorized access or misuse.
To the extent permitted by law, disputes must be brought on an individual basis only, and not as a plaintiff or class member in any class, collective, consolidated or representative action. You and InnMedia waive trial by jury where such waiver is enforceable.
16. General
We may update these Terms from time to time. Material changes will become effective when posted or as otherwise stated in a notice. Continued use after the effective date constitutes acceptance where permitted by law.
You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, financing, reorganization or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.
If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect. Failure to enforce a provision is not a waiver. These Terms, together with incorporated policies and applicable order forms, constitute the agreement regarding the Services unless superseded by a signed written agreement.